← SFReg User Guide

Site Content map

Each form screen in order, drawn on the left, with the Site Content key for that text on the right. To change wording, edit the row with that key in the Sites Content tab.

Page 1: Confirm Attendee

Confirm AttendeeAdditional DetailsValidate IdentityConfirmed

Confirm who is attending

p1.confirmWhoIsAttendingAlways on this screenHeading · Markup allowedRow active

Welcome to your First Aid Training registration. Please confirm the name and email we have on record. You'll add the rest of your details on the next step.

p1.welcomeToYourFirstAidAlways on this screenText · Markup allowedRow active

This course has now finished. You can still complete or update your registration details, but your name and email address are locked to the person who was registered.

page1_postEvent_readonlyNoticeCourse finishedText · Markup allowedNo row, code wording

The course is finished and we are unable to change your details via this form. Please contact us at training@stjohn.org.nz if you need further assistance.

page1_registered_lockedNoticeCourse finished and already registeredText · Markup allowedNo row, code wording
p1.firstNameTwo names · Before the course finishesField label · Plain textRow active

First name (as it appears on your ID)

p1.firstNameTwo names · Course finished, details lockedText · Plain textRow active
p1.lastNameBefore the course finishesField label · Plain textRow active
p1_lastNameSingleLabelBefore the course finishesField label · Plain textNo row, code wording

Last name (as it appears on your ID)

p1.lastNameCourse finished, details lockedText · Plain textRow active

Full legal name

p1_lastNameSingleLabelCourse finished, details lockedText · Plain textNo row, code wording
I have only one legal name
p1_singleLegalNameAlways on this screenTick box label · Plain textNo row, code wording

Tick this if your legal name is a single name, rather than having a separate first and last name - for example some South East Asian names. The registration will be recorded to the National Student Index using its single-name convention.

p1_singleLegalNameHelpAlways on this screenText · Plain textNo row, code wording
p1.emailBefore the course finishesField label · Plain textRow active

Please enter a valid email address, for example name@example.co.nz.

p1_emailFormatErrorBefore the course finishes · Email format wrongText · Plain textNo row, code wording

Email

p1.emailCourse finished, details lockedText · Plain textRow active
p1_emailConfirmEmail address changedField label · Plain textNo row, code wording

The two email addresses don't match. Please check and try again.

p1_emailConfirmMismatchEmail address changed · The two emails differText · Plain textNo row, code wording
Continue
p1.continueAlways on this screenButton · Plain textRow active
Tooltip Continue to step 2
p1.continueToStep2Always on this screenTooltip · Plain textRow active
Close
p1_closeSessionClose button showingButton · Plain textNo row, code wording

Saving your details…

p1.savingYourDetailsWhile savingText · Markup allowedRow active

Page 1: Is this a different person?

Confirm AttendeeAdditional DetailsValidate IdentityConfirmed

Is this a different person?

p1.isThisADifferentPersonAlways on this screenHeading · Markup allowedRow active

The email you entered is different from the one we have on record for this registration:

p1.theEmailYouEnteredIsAlways on this screenText · Markup allowedRow active

On record

p1.onRecordAlways on this screenText · Markup allowedRow active

You entered

p1.youEnteredAlways on this screenText · Markup allowedRow active

If you continue, we'll register you as a new attendee and send a fresh registration link to the new email address, and this session will close. If you only need to correct your name, choose "Go back and correct".

p1.ifYouContinueWeAposAlways on this screenText · Markup allowedRow active
Yes, send a new link
p1.yesSendANewLinkAlways on this screenButton · Plain textRow active
Go back and correct
p1.goBackAndCorrectAlways on this screenButton · Plain textRow active

Working…

p1.workingWhile savingText · Markup allowedRow active

Page 1: Sending the new link

Confirm AttendeeAdditional DetailsValidate IdentityConfirmed

Sending your new registration link…

p1.sendingYourNewRegistrationLinkAlways on this screenHeading · Markup allowedRow active
Screen reader text Working
p1.working2Always on this screenScreen reader text · Plain textRow active

Page 1: Swap taking longer than expected

Confirm AttendeeAdditional DetailsValidate IdentityConfirmed

This is taking longer than expected

p1.thisIsTakingLongerThanAlways on this screenHeading · Markup allowedRow active

You can safely close this window.

p1.youCanSafelyCloseThisAlways on this screenText · Markup allowedRow active

Page 1: Swap failed

Confirm AttendeeAdditional DetailsValidate IdentityConfirmed

Something went wrong updating your email

p1.somethingWentWrongUpdatingYourAlways on this screenHeading · Markup allowedRow active

We couldn't update your registration with the new email address. Please contact Hato Hone St John Customer Service so we can help. Reference: {ref}.

p1_swapErrorBodyAlways on this screenText · Markup allowedNo row, code wording

Page 1: New link sent

Confirm AttendeeAdditional DetailsValidate IdentityConfirmed

We've sent your new registration link

p1.weVeSentYourNewAlways on this screenHeading · Markup allowedRow active

Because your email is different from what we had on record, we've sent a fresh registration link to:

p1.becauseYourEmailIsDifferentAlways on this screenText · Markup allowedRow active

Please check that inbox and click the link to continue your registration.

p1.pleaseCheckThatInboxAndAlways on this screenText · Markup allowedRow active

You can safely close this window.

p1.youCanSafelyCloseThis2Always on this screenText · Markup allowedRow active

Page 2: Additional Details

Confirm AttendeeAdditional DetailsValidate IdentityConfirmed

Provide further details

p2.provideFurtherDetailsAlways on this screenHeading · Markup allowedRow active

We need these details for your First Aid course. Our privacy statement advises how we protect personal information.

p2.weNeedTheseDetailsToAlways on this screenText · Markup allowedRow active

Registering as

p2.registeringAsAlways on this screenText · Markup allowedRow active
p2.firstNameTwo names · Before the course finishesField label · Plain textRow active

First name (as it appears on your ID)

p2.firstNameTwo names · Course finished, names lockedText · Plain textRow active
p1_lastNameSingleLabelBefore the course finishesField label · Plain textNo row, code wording
p2.lastNameBefore the course finishesField label · Plain textRow active

Full legal name

p1_lastNameSingleLabelCourse finished, names lockedText · Plain textNo row, code wording

Last name (as it appears on your ID)

p2.lastNameCourse finished, names lockedText · Plain textRow active
I have only one legal name
p1_singleLegalNameAlways on this screenTick box label · Plain textNo row, code wording

If you have been known by another name (e.g. a maiden name), please tell us in the fields below. We’ll use them to search but not use them in your registration.

p2.knownAsIntroAlways on this screenText · Markup allowedRow active
p2.knownAsFirstNameAlways on this screenField label · Plain textRow active
p2.knownAsLastNameAlways on this screenField label · Plain textRow active

NZQA Standards

p2.nzqaRecognitionCourse offers NZQAHeading · Markup allowedRow active

This is an NZQA accredited course. To receive your NZQA standards, we will need your National Student Number (NSN). If you would not like NZQA standards, please opt-out below.

p2.ifYouDLikeNzqaCourse offers NZQAText · Markup allowedRow active

You are registered for NZQA and after the course is completed this cannot be changed.

page2_postEvent_optInLockedCourse offers NZQA · NZQA locked after the courseText · Markup allowedNo row, code wording
Yes, I would like NZQA standards
p2.yesIDLikeNzqaCourse offers NZQA · NZQA choice can be changedTick box label · Plain textRow active
p2.doYouHaveAnNsnCourse offers NZQA · NZQA chosenPlaceholder · Plain textRow active
p2.nationalStudentNumberNsnStatusCourse offers NZQA · NZQA chosenField label · Plain textRow active
p2.10DigitNsnCourse offers NZQA · NZQA chosen · "I have an NSN" chosenPlaceholder · Plain textRow active
p2.yourNsnCourse offers NZQA · NZQA chosen · "I have an NSN" chosenField label · Plain textRow active

Please enter a valid NSN — 9 or 10 digits.

p2_nsnFormatErrorCourse offers NZQA · NZQA chosen · "I have an NSN" chosen · NSN format wrongText · Plain textNo row, code wording

We'll check this against the National Student Index shortly to make sure it matches.

p2.weLlVerifyThisAgainstCourse offers NZQA · NZQA chosen · "I have an NSN" chosenText · Markup allowedRow active

Not sure of your NSN? NZQA's Awhina assistant can help you find it. This opens in a new tab - come back to this one when you are done.

p2.awhinaIntroCourse offers NZQA · NZQA chosen · No NSN enteredText · Markup allowedRow active
Find your NSN on the NZQA website
p2.awhinaLinkTextCourse offers NZQA · NZQA chosen · No NSN enteredLink · Plain textRow active

Your NSN may be on records from any New Zealand secondary school you attended. If you were able to find your NSN, select 'I have an NSN' in the drop down above. If you were unable to find your NSN in Awhina, or don't think you have one, we will still run a check for you. Please enter your details below and submit 'check for NSN'

p2.yourNsnIsOnTheCourse offers NZQA · NZQA chosen · No NSN enteredText · Markup allowedRow active
p2.dateOfBirthAlways on this screenField label · Plain textRow active
p2_genderAlways on this screenField label · Plain textNo row, code wording
Help icon Blank
p2_genderHelpAlways on this screenHelp icon · Plain textNo row, code wording
p2_genderPlaceholderAlways on this screenPlaceholder · Plain textNo row, code wording
p2.ethnicityAlways on this screenField label · Plain textRow active
p2.selectYourEthnicityAlways on this screenPlaceholder · Plain textRow active

Please enter your street address and your suburb or town.

p2_addressIncompleteAddress incompleteText · Plain textNo row, code wording
p2.residentialStatusNZQA chosenField label · Plain textRow active
Help icon The Ministry of Education requires any update to residential status.
p2.residentialStatusHelpNZQA chosenHelp icon · Plain textRow active
p2.residentialStatusPlaceholderNZQA chosenPlaceholder · Plain textRow active
Help icon For example: became a citizen, resident visa granted or revoked, or citizenship transferred. If unsure, tick this.
p2.residencyChangedHelpNZQA chosen · Citizen or resident chosenHelp icon · Plain textRow active
There has been a change to my residency status since I last studied
p2_residencyChangedLabelNZQA chosen · Citizen or resident chosenTick box label · Plain textNo row, code wording

We'll need to speak with you

p2_nonCitizenNoticeTitleNZQA chosen · Non-citizen or residency noticeHeading · Plain textNo row, code wording

To receive NZQA credits, we will need some additional information. Please click the "Ask us to help" button below.

p2.nonCitizenNoticeBodyNZQA chosen · Non-citizen or residency noticeText · Plain textRow active

0800 FIRST AID (0800 347 782)

p2.supportPhoneNZQA chosen · Non-citizen or residency noticeText · Plain textRow active
p2.phoneNumberAlways on this screenField label · Plain textRow active
Help icon We need this for your NZQA registration, and will only use it if we need to contact you about your course.
p2_phoneHelpRequiredAlways on this screenHelp icon · Plain textNo row, code wording
Help icon We will only use this if we need to contact you about your course.
p2_phoneHelpRequiredAllAlways on this screenHelp icon · Plain textNo row, code wording

Please enter a valid contact number — 8 to 15 digits.

p2_phoneFormatErrorPhone format wrongText · Plain textNo row, code wording
p2.employeeNumberAlways on this screenField label · Plain textRow active
Help icon Required by some organisations.
p2.employeeNumberHelpAlways on this screenHelp icon · Plain textRow active
Checking NSN…
p2_checkingNsnAlways on this screenButton · Plain textNo row, code wording
Check NSN again
p2_checkNsnAgainLabelAlways on this screenButton · Plain textNo row, code wording
Check NSN
p2_checkNsnLabelAlways on this screenButton · Plain textNo row, code wording
Tooltip Continue
p2_submitTitle_defaultAlways on this screenTooltip · Plain textNo row, code wording
Tooltip Not available on this path — please use the "Ask us to help" button
p2_submitDisabledTitle_nonCitizenAlways on this screenTooltip · Plain textNo row, code wording
Submit
p2_submitLabelAlways on this screenButton · Plain textNo row, code wording
Submitting...
p2_submittingAlways on this screenButton · Plain textNo row, code wording
Ask us to help
p2_askForHelpButtonAsk us to help showingButton · Plain textNo row, code wording

Checking the National Student Index…

p2.checkingTheNationalStudentIndexWhile saving · NZQA chosenText · Markup allowedRow active

Saving your details…

p2.savingYourDetailsWhile saving · NZQA not chosenText · Markup allowedRow active
Tooltip Get a National Student Number
offer.getANationalStudentNumberIdentity check offer showing · Identity check offeredTooltip · Plain textRow active
Create NSN
offer.getNsnNumberIdentity check offer showing · Identity check offeredButton · Plain textRow active
Check my ID
offer_checkMyIdIdentity check offer showing · Identity check offeredButton · Plain textNo row, code wording

Prefer to sort it later? You can safely close this window and contact Hato Hone St John any time.

offer.preferToSortItLaterIdentity check offer showing · Identity check offeredText · Markup allowedRow off, code wording

You can safely close this window.

offer.youCanSafelyCloseThisIdentity check offer showing · Identity check not offeredText · Markup allowedRow active

Page 2: Additional Details messages

Confirm AttendeeAdditional DetailsValidate IdentityConfirmed

You have unsaved changes. If you leave now, they won't be kept.

p2_beforeUnloadWarningWhen the form opensMessage · Plain textNo row, code wording

Please check the date of birth.

p2_dobCheckWhen a field fails its checkMessage · Plain textNo row, code wording

Please enter a date of birth in the past.

p2_dobInPastWhen a field fails its checkMessage · Plain textNo row, code wording

Please enter a valid date of birth.

p2_dobInvalidWhen a field fails its checkMessage · Plain textNo row, code wording

Please enter a valid date of birth in the past.

p2_dobInvalidServerAfter selecting Check NSN or SubmitMessage · Plain textNo row, code wording

We need to confirm your NZQA record with you

p2_nsi_ambiguousLocked_titleNSN search stoppedMessage · Plain textRow active · QA only

We couldn’t confirm your NZQA record from the details you’ve given, so our team needs to check it with you before we can finish your NZQA registration. Select “Ask us to help” and we’ll be in touch. Your course booking isn’t affected.

p2_nsi_ambiguousLocked_bodyNSN search stoppedMessage · Plain textRow active · QA only

We couldn’t confirm one NZQA record

p2_nsi_ambiguousStaff_titleAfter selecting Check NSN or SubmitMessage · Plain textNo row, code wording

More than one National Student Index record could belong to this person, or the NSN on file no longer matches the name. Check the name, date of birth and any former name, then check again. You can also select “Ask us to help”.

p2_nsi_ambiguousStaff_bodyAfter selecting Check NSN or SubmitMessage · Plain textNo row, code wording

We couldn’t check your NSN just now

p2_nsi_checkError_titleNSN check failedMessage · Plain textNo row, code wording

Something went wrong on our side. Your answers are still here. Please try again, or select “Ask us to help”.

p2_nsi_checkError_bodyNSN check failedMessage · Plain textNo row, code wording

We couldn’t find a match for your NSN

p2_nsi_noMatch_titleAfter selecting Check NSN or SubmitMessage · Plain textNo row, code wording

We searched the National Student Index and couldn’t find a match for your NSN — please double check the NSN you have given, and that your First Name, Last Name and Date of Birth are correct. Click “Check NSN again” or “Ask us to help”.

p2_nsi_noMatch_bodyHasNsnAfter selecting Check NSN or SubmitMessage · Plain textNo row, code wording

We searched the National Student Index and couldn’t find a match — please double check that your First Name, Last Name and Date of Birth are correct. Click “Check NSN again” or “Ask us to help”.

p2_nsi_noMatch_bodyNoNsnAfter selecting Check NSN or SubmitMessage · Plain textNo row, code wording

You have already asked us for help: your case number is {caseNumber}. Our team will be in touch.

p2_nsi_onHoldCaseLineNSN search stoppedMessage · Plain textNo row, code wording

You’ve made several checks in a short time

p2_nsi_rateLimited_titleToo many checksMessage · Plain textNo row, code wording

Please try again after {time}, or select “Ask us to help”.

p2_nsi_rateLimited_bodyToo many checksMessage · Plain textNo row, code wording

Please try again later, or select “Ask us to help”.

p2_nsi_rateLimited_bodyNoTimeToo many checksMessage · Plain textNo row, code wording

We can’t check your NZQA record right now

p2_nsi_unavailable_titleAfter selecting Check NSN or SubmitMessage · Plain textRow active · QA only

The NZQA record service isn’t answering at the moment. Nothing has been decided, and your answers are still here. Please try again in a few minutes, or select “Ask us to help”.

p2_nsi_unavailable_bodyAfter selecting Check NSN or SubmitMessage · Plain textRow active · QA only

Please enter a valid contact number — 8 to 15 digits.

p2_phoneFormatErrorAfter selecting Check NSN or SubmitMessage · Plain textNo row, code wording

You are registered for NZQA and after the course is completed this cannot be changed.

page2_postEvent_optInLockedAfter selecting Check NSN or SubmitMessage · Plain textNo row, code wording

Page 3: Identity check offer

Confirm AttendeeAdditional DetailsValidate IdentityConfirmed

We found an NZQA record that may be yours

identityVariant.NSI_MATCH_ID_CHECK.titleReason: NSI_MATCH_ID_CHECKHeading · Markup allowedRow active · QA only

Before we can use it for your NZQA standards, we need to confirm your identity. Select “Check my ID” and have a form of identification ready.

identityVariant.NSI_MATCH_ID_CHECK.bodyReason: NSI_MATCH_ID_CHECKText · Markup allowedRow active · QA only

We’ve received your help request

identityVariant.REG_HELP_TICKET_SUBMITTED.titleReason: REG_HELP_TICKET_SUBMITTEDHeading · Markup allowedNo row, code wording

Your request is with our team. Please call 0800 FIRST AID (0800 347 782) if you’d like to follow up — quote the reference number from the email we sent you.

identityVariant.REG_HELP_TICKET_SUBMITTED.bodyReason: REG_HELP_TICKET_SUBMITTEDText · Markup allowedRow active

You’ve told us you might not have an NSN, so we did a search to check and didn’t find one.

identityVariant.REG_NONSN_DECLARED.titleReason: REG_NONSN_DECLAREDHeading · Markup allowedRow active

We need to create one for you now so you can receive your NZQA standards after the course.

identityVariant.REG_NONSN_DECLARED.bodyReason: REG_NONSN_DECLAREDText · Markup allowedRow active

We couldn’t verify your NSN

identityVariant.REG_NSI_FAILED_HAS_NSN.titleReason: REG_NSI_FAILED_HAS_NSNHeading · Markup allowedRow active

We weren’t able to verify the National Student Number you provided after a few tries. Please contact us via the help function so we can sort this out with you.

identityVariant.REG_NSI_FAILED_HAS_NSN.bodyReason: REG_NSI_FAILED_HAS_NSNText · Markup allowedRow active

We did a search for your NSN based on your details and were unable to find it.

identityVariant.REG_NSI_FAILED_NO_NSN.titleReason: REG_NSI_FAILED_NO_NSNHeading · Markup allowedRow active

We need to create one for you now so you can receive your NZQA standards after the course.

identityVariant.REG_NSI_FAILED_NO_NSN.bodyReason: REG_NSI_FAILED_NO_NSNText · Markup allowedRow active
Tooltip Get a National Student Number
offer.getANationalStudentNumber2Identity check offeredTooltip · Plain textRow active
Create NSN
offer.getNsnNumber2Identity check offeredButton · Plain textRow active
Check my ID
offer_checkMyIdIdentity check offeredButton · Plain textNo row, code wording

Prefer to sort it later? You can safely close this window and contact Hato Hone St John any time.

offer.preferToSortItLater2Identity check offeredText · Markup allowedRow off, code wording

You can safely close this window.

offer.youCanSafelyCloseThis2Identity check not offeredText · Markup allowedRow active

Page 3: Validate Identity

Confirm AttendeeAdditional DetailsValidate IdentityConfirmed

Enter a Valid form of Identification

id.enterAValidFormOfAlways on this screenHeading · Markup allowedRow active

Blank

id.pleaseEnterOneValidFormAlways on this screenText · Markup allowedRow off, code wording

To complete this process, NZQA requires us to submit a valid form of identification for you in order to verify your identity. Our privacy statement advises how we protect personal information.

id.weCheckYourNameDateAlways on this screenText · Markup allowedRow active

We will check these details

idEntry.weWillCheckTheseDetailsDocument entryText · Markup allowedRow active

Name: {value}

id_matchNameDocument entryText · Plain textNo row, code wording

not provided

id_notProvidedDocument entryText · Plain textNo row, code wording

Date of birth: {value}

id_matchDobDocument entryText · Plain textNo row, code wording

Address: {value}

id_matchAddressDocument entryText · Plain textNo row, code wording
Edit these details
idEntry.editTheseDetailsDocument entryButton · Plain textRow active
Tooltip Go back and correct your details
idEntry.goBackAndCorrectYourDocument entryTooltip · Plain textRow active
idEntry.whichFormOfIdentificationWillDocument entryField label · Plain textRow active
idEntry.driverLicenceNumberDocument entry · Driver licence chosenField label · Plain textRow active
idEntry.cardVersionNumberDocument entry · Driver licence chosenField label · Plain textRow active
Help icon The three-digit version number printed on your licence card, near the licence number.
idEntry.theThreeDigitVersionNumberDocument entry · Driver licence chosenHelp icon · Plain textRow active
idEntry.passportNumberDocument entry · Passport chosenField label · Plain textRow active
idEntry.passportExpiryDateDocument entry · Passport chosenField label · Plain textRow active
idEntry.birthCertificateRegistrationNumberDocument entry · Birth certificate chosenField label · Plain textRow active
Help icon As printed on your birth certificate, for example 1994/12345.
idEntry_birthRegNumberHelpDocument entry · Birth certificate chosenHelp icon · Plain textNo row, code wording

That's not a problem. We can't register a National Student Number without confirming your identity, so please contact Hato Hone St John and we'll work through the options with you.

idEntry.thatAposSNotADocument entry · No document chosenText · Markup allowedRow active

You can also go back and continue without NZQA standards - your course booking is not affected either way.

idEntry.youCanAlsoGoBackDocument entry · No document chosenText · Markup allowedRow active

We couldn't match your details

idFail.weCouldnAposTMatchDocument entry · Details did not matchText · Markup allowedRow active

Your name, date of birth and address need to match your identification document exactly. The most common cause is a first name recorded differently — for example "Dave" instead of "David", or a missing middle name.

idFail.yourNameDateOfBirthDocument entry · Details did not matchText · Markup allowedRow active

We couldn't complete the identity check

idErr.theVerificationServiceIsUnavailablDocument entry · Service problemText · Markup allowedRow off, code wording

We can't check this form of identification online right now

idErr_cantCheckOnlineHeadingDocument entry · Service problemText · Markup allowedNo row, code wording

The checking service didn't respond as expected. Please try again in a few moments.

idErr.thisIsAProblemOnDocument entry · Service problemText · Markup allowedRow off, code wording

Please choose a different form of identification, or contact Hato Hone St John and we'll help.

idErr_cantCheckOnlineBodyDocument entry · Service problemText · Markup allowedNo row, code wording

This attempt hasn't been counted.

idErr.thisAttemptHasnAposTDocument entry · Service problemText · Markup allowedRow active

You have {n} attempts left.

id_attemptsManyDocument entry · After a checkText · Plain textNo row, code wording

You have no attempts left.

id_attemptsNoneDocument entry · After a checkText · Plain textNo row, code wording

You have {n} attempt left.

id_attemptsOneDocument entry · After a checkText · Plain textNo row, code wording
Tooltip Check my identity and register my NSN
idEntry.checkMyIdentityAndRegisterDocument entryTooltip · Plain textRow active
Submit
idEntry.submitDocument entryButton · Plain textRow active
Check again
idEntry_checkAgainDocument entryButton · Plain textNo row, code wording
Back
idEntry.backDocument entryButton · Plain textRow active
Tooltip Go back to your details
idEntry.goBackToYourDetailsDocument entryTooltip · Plain textRow active
Continue without NZQA Standards
idFail.continueWithoutNzqaRecognitionDocument entry · Continue without NZQA offeredButton · Plain textRow active
Tooltip Finish your registration without NZQA Standards
idFail.finishYourRegistrationWithoutNzqaDocument entry · Continue without NZQA offeredTooltip · Plain textRow active

Your course booking is confirmed either way — this only affects whether you will receive NZQA Standards.

idFail.yourCourseBookingIsConfirmedDocument entry · Continue without NZQA offeredText · Markup allowedRow active
Screen reader text Working
idWork.workingCheckingScreen reader text · Plain textRow active

This can take a few moments. Please don't close this window.

idWork.thisCanTakeAFewCheckingText · Markup allowedRow active

We couldn't confirm your identity

idCap.weCouldnAposTConfirmAttempts used upText · Markup allowedRow active

We've tried the number of times we can. Please contact Hato Hone St John and we'll sort this out with you. Your course booking is not affected.

idCap.weAposVeTriedTheAttempts used upText · Markup allowedRow active
Finish my registration
idCap_finishMyRegistrationAttempts used upButton · Plain textNo row, code wording
Tooltip Complete your registration. Our team will follow up on NZQA Standards.
idCap_finishMyRegistrationTitleAttempts used upTooltip · Plain textNo row, code wording

Identity confirmed

idOk.identityConfirmedIdentity confirmedText · Markup allowedRow active

Thanks — we've confirmed your identity. The next step is registering your National Student Number with NZQA.

idOk.thanksWeAposVeConfirmedIdentity confirmedText · Markup allowedRow active

We're completing that step for you — our team will confirm your NSN once it is registered.

idOk.weAposReCompletingThatIdentity confirmedText · Markup allowedRow active
Continue
idOk.continueIdentity confirmedButton · Plain textRow active
Tooltip Finish your registration
idOk.finishYourRegistrationIdentity confirmedTooltip · Plain textRow active
Finishing…
idOk_finishingIdentity confirmedButton · Plain textNo row, code wording

Page 3: Validate Identity messages

Confirm AttendeeAdditional DetailsValidate IdentityConfirmed

Please choose a form of identification.

id_chooseDocAfter the final resultMessage · Plain textNo row, code wording

Please choose a form of identification, or go back and continue without NZQA Standards.

id_chooseDocOrGoBackDuring the checkMessage · Plain textNo row, code wording

Please complete both fields for your chosen form of identification.

id_completeBothFieldsDuring the checkMessage · Plain textNo row, code wording

Checking your identity…

id_progressCheckingDuring the checkMessage · Plain textNo row, code wording

Verifying your identity…

id_progressVerifyingDuring the checkMessage · Plain textNo row, code wording

Verifying with the NSI…

id_progressVerifyingNsiAfter selecting Check NSN or SubmitMessage · Plain textNo row, code wording

We could not update your registration just now. Please try again in a moment.

id_updateFailedAfter choosing Continue without NZQAMessage · Plain textNo row, code wording

We could not update your registration just now. Please try again in a moment.

id_updateFailedAfter Finish my registrationMessage · Plain textNo row, code wording

We need your full address (street, and suburb or town) to check your identification. Please use “Edit these details” to add it.

idErr_addressRequiredAfter the final resultMessage · Plain textNo row, code wording

Enter the registration number as printed on your birth certificate, for example 1994/12345.

idErr_birthRegNumberFormatDocument details in the wrong formatMessage · Plain textNo row, code wording

The year in this registration number is before your date of birth. Please check it.

idErr_birthRegYearDocument details in the wrong formatMessage · Plain textNo row, code wording

Please check the details of your identification document and try again.

idErr_checkYourDetailsAfter the final resultMessage · Plain textNo row, code wording

Please check the details of your identification document and try again.

idErr_checkYourDetailsA document field is wrongMessage · Plain textNo row, code wording

We couldn’t check your identification with the name, date of birth or address we have for you. Please use “Edit these details” to check them.

idErr_detailsInvalidAfter the final resultMessage · Plain textNo row, code wording

Enter the licence number from 5a on your licence: two letters then six numbers, for example AB123456.

idErr_licenceNumberFormatDocument details in the wrong formatMessage · Plain textNo row, code wording

Enter the version number from 5b on your licence: up to three numbers, for example 123.

idErr_licenceVersionFormatDocument details in the wrong formatMessage · Plain textNo row, code wording

This passport has expired. Please choose a different form of identification.

idErr_passportExpiredDocument details in the wrong formatMessage · Plain textNo row, code wording

Enter the expiry date printed on your passport.

idErr_passportExpiryRangeDocument details in the wrong formatMessage · Plain textNo row, code wording

Enter the passport number as printed on your passport: two letters then six numbers, for example LA123456.

idErr_passportNumberFormatDocument details in the wrong formatMessage · Plain textNo row, code wording

You’ve already checked these details and they didn’t match. Change the document details above, or use “Edit these details” to correct your name, date of birth or address.

idErr_sameDetailsMismatchedDuring the checkMessage · Plain textNo row, code wording

These are the same details we couldn’t check a moment ago. Please check them against your document, or choose a different form of identification.

idErr_sameDetailsRejectedDuring the checkMessage · Plain textNo row, code wording

Registering your NSN…

nsn_progressRegisteringWhile creating the NSNMessage · Plain textNo row, code wording

Registering your NSN with the NSI…

nsn_progressRegisteringNsiWhile creating the NSNMessage · Plain textNo row, code wording

Page 4: Confirmed

Confirm AttendeeAdditional DetailsValidate IdentityConfirmed

Your case has been created

confirmed_caseCreatedTitleCase createdHeading · Plain textNo row, code wording

Your support ticket is case number {caseNumber}. We have sent you an email confirmation and our team will be in touch. You can safely close this window.

confirmed.caseCreatedBodyCase createdText · Plain textRow active

0800 FIRST AID (0800 347 782)

p2.supportPhoneCase createdText · Plain textRow active

Your submission is complete. You can safely close this window.

confirmed_deadEndNoticeCase createdText · Plain textNo row, code wording

We have received your help request

help_terminalTitleHelp request sentHeading · Plain textRow active

Your support ticket is case number {caseNumber}. We have sent you an email confirmation and our team will be in touch. You can safely close this window.

help_terminalBodyHelp request sentText · Plain textRow active

0800 FIRST AID (0800 347 782)

p2.supportPhoneHelp request sentText · Plain textRow active

Your submission is complete. You can safely close this window.

confirmed_deadEndNoticeHelp request sentText · Plain textNo row, code wording

Thanks — you're registered

conf.thanksYouAposReRegisteredNormal confirmationHeading · Markup allowedRow active

You're already registered

conf_alreadyRegisteredTitleNormal confirmationHeading · Markup allowedNo row, code wording

Your First Aid Training registration is complete. We'll send a confirmation email with your course details.

conf.yourFirstAidTrainingRegistrationNormal confirmationText · Markup allowedRow active

Your First Aid Training registration is already complete. No further action is needed. If you need to update any of your details, please contact our Customer Service Team at training@stjohn.org.nz or on 0800 FIRST AID (0800 347 782) .

conf_alreadyRegisteredBodyNormal confirmationText · Markup allowedNo row, code wording

Your First Aid Training registration is complete. We'll email your confirmation once your National Student Number is confirmed.

conf_registrationCompleteNsnPendingNormal confirmationText · Markup allowedNo row, code wording

Your course booking is confirmed. Nothing further is needed from you right now.

conf.nzqaNotRequestedNoteNormal confirmation · Summary of details · NZQA not chosenText · Markup allowedRow active

Your course booking is confirmed. The NZQA part of your registration is not complete — see below. Nothing further is needed from you right now.

conf.yourCourseBookingIsConfirmedNormal confirmation · Summary of details · NZQA follow-upText · Markup allowedRow active

Your credits will be lodged against NSN

page4_newNsnAnnouncement_prefixNormal confirmation · Summary of details · New NSN createdText · Markup allowedNo row, code wording

Name

conf.nameNormal confirmation · Summary of detailsSummary label · Markup allowedRow active

Email

conf.emailNormal confirmation · Summary of detailsSummary label · Markup allowedRow active

Date of birth

conf.dateOfBirthNormal confirmation · Summary of detailsSummary label · Markup allowedRow active

Ethnicity

conf.ethnicityNormal confirmation · Summary of detailsSummary label · Markup allowedRow active

Residential address

conf.residentialAddressNormal confirmation · Summary of detailsSummary label · Markup allowedRow active

NZQA Standards

conf.nzqaRecognitionNormal confirmation · Summary of details · Course offers NZQASummary label · Markup allowedRow active

You chose to continue without it

conf_nzqaDeclinedNormal confirmation · Summary of details · Course offers NZQASummary value · Plain textNo row, code wording

Not requested

conf_nzqaNotRequestedNormal confirmation · Summary of details · Course offers NZQASummary value · Plain textNo row, code wording

Requested — our team will follow up

conf_nzqaPendingNormal confirmation · Summary of details · Course offers NZQASummary value · Plain textNo row, code wording

Yes — NSN verified

conf_nzqaVerifiedNormal confirmation · Summary of details · Course offers NZQASummary value · Plain textNo row, code wording

NSN status

conf.nsnStatusNormal confirmation · Summary of details · Course offers NZQA · NZQA chosenSummary label · Markup allowedRow active

Sorting out your NSN…

conf_nsnSortingNormal confirmation · Summary of details · Course offers NZQA · NZQA chosenSummary value · Plain textNo row, code wording

Our team will follow up

conf_nsnTeamFollowUpNormal confirmation · Summary of details · Course offers NZQA · NZQA chosenSummary value · Plain textNo row, code wording

Verified

conf_nsnVerifiedNormal confirmation · Summary of details · Course offers NZQA · NZQA chosenSummary value · Plain textNo row, code wording

You can safely close this window.

conf.youCanSafelyCloseThisNormal confirmationText · Markup allowedRow active

Page 4: Confirmed messages

Confirm AttendeeAdditional DetailsValidate IdentityConfirmed

Your First Aid Training registration is complete. Your support ticket is case number {caseNumber}. We have sent you an email confirmation and our team will be in touch. You can safely close this window.

conf.registrationCompleteIdentityCaseIdentity attempts used upMessage · Plain textRow active

Error screen

We couldn’t find your registration link

errorCopy.BLANK_INPUT.titleReason: BLANK_INPUTHeading · Plain textRow active

It looks like this page was opened without a valid registration link. Please check your email for the latest link from Hato Hone St John and try again.

errorCopy.BLANK_INPUT.bodyReason: BLANK_INPUTText · Markup allowedRow active

This registration link is no longer active

errorCopy.CAR_INELIGIBLE.titleReason: CAR_INELIGIBLEHeading · Plain textRow active

It looks like a newer registration link has been sent for this booking, or the booking has been updated. Please open the most recent link from Hato Hone St John, or contact us using the details below if you’re not sure.

errorCopy.CAR_INELIGIBLE.bodyReason: CAR_INELIGIBLEText · Markup allowedRow active

We couldn’t find your registration

errorCopy.CAR_NOT_FOUND.titleReason: CAR_NOT_FOUNDHeading · Plain textRow active

Your registration record is missing. Please contact us using the details below.

errorCopy.CAR_NOT_FOUND.bodyReason: CAR_NOT_FOUNDText · Markup allowedRow active

This link has already been used — TEST

errorCopy.CONSUMED_TOKEN.titleReason: CONSUMED_TOKENHeading · Plain textRow off, code wording

It looks like this registration link has already been opened. If it was you, click the button below to get a fresh link. If it wasn’t, please contact us using the details below.

errorCopy.CONSUMED_TOKEN.bodyReason: CONSUMED_TOKENText · Markup allowedRow active

Your registration link has expired

errorCopy.EXPIRED_TOKEN.titleReason: EXPIRED_TOKENHeading · Plain textRow active

For security, registration links expire after a set period. We’ll send you a fresh link shortly.

errorCopy.EXPIRED_TOKEN.bodyReason: EXPIRED_TOKENText · Markup allowedRow active

Please choose an NSN option

errorCopy.INVALID_NSN_STATUS.titleReason: INVALID_NSN_STATUSHeading · Plain textRow active

Select one of the NSN status options to continue.

errorCopy.INVALID_NSN_STATUS.bodyReason: INVALID_NSN_STATUSText · Markup allowedRow active

We couldn’t find your registration link

errorCopy.INVALID_TOKEN.titleReason: INVALID_TOKENHeading · Plain textRow active

This link doesn’t match any registration we have on record. Please check your email for the latest link from Hato Hone St John.

errorCopy.INVALID_TOKEN.bodyReason: INVALID_TOKENText · Markup allowedRow active

Something went wrong with your registration

errorCopy.LEAD_CONVERT_FAILED.titleReason: LEAD_CONVERT_FAILEDHeading · Plain textRow active

We hit an issue while preparing your registration. Please contact us using the details below so we can help.

errorCopy.LEAD_CONVERT_FAILED.bodyReason: LEAD_CONVERT_FAILEDText · Markup allowedRow active

This link has been replaced

errorCopy.LINK_REPLACED.titleReason: LINK_REPLACEDHeading · Plain textNo row, code wording

A newer registration link has been sent for this booking, so this one no longer works. Click the button below to get a fresh link sent to your email, or open the most recent email from Hato Hone St John.

errorCopy.LINK_REPLACED.bodyReason: LINK_REPLACEDText · Markup allowedNo row, code wording

This session has ended

errorCopy.SESSION_ENDED.titleReason: SESSION_ENDEDHeading · Plain textNo row, code wording

This registration session has ended. Your registration may already be complete, or a newer link may have been sent for this booking. If you still need to make changes, click the button below to get a fresh link sent to your email, or contact us using the details below.

errorCopy.SESSION_ENDED.bodyReason: SESSION_ENDEDText · Markup allowedNo row, code wording

Your session has expired

errorCopy.SESSION_EXPIRED.titleReason: SESSION_EXPIREDHeading · Plain textRow active

You took a bit too long between steps. We’ll send you a fresh registration link shortly.

errorCopy.SESSION_EXPIRED.bodyReason: SESSION_EXPIREDText · Markup allowedRow active

Something went wrong updating your email

errorCopy.SWAP_FAILED.titleReason: SWAP_FAILEDHeading · Plain textRow active

We couldn’t update your registration with the new email address. Please contact us using the details below so we can help.

errorCopy.SWAP_FAILED.bodyReason: SWAP_FAILEDText · Markup allowedRow active

Something went wrong

errorGeneric_titleCase could not be createdMessage · Plain textNo row, code wording

Reference: {ref}

err_referenceLabelReference availableText · Markup allowedNo row, code wording

A fresh registration link will arrive in your inbox shortly. Please contact us if you don't receive it within 10 minutes.

err.aFreshRegistrationLinkWillAfter a resendText · Markup allowedRow active

If you need help, please email our friendly Customer Service Team at training@stjohn.org.nz, or call us on 0800 FIRST AID (0800 347 782).

err.ifYouNeedHelpPleaseContact details showingText · Markup allowedRow active
Resend me another link
err_resendButtonResend button showing · Before a resendButton · Plain textNo row, code wording

A fresh registration link has been sent to your email. Please check your inbox in a few minutes.

err_resendSentResend button showing · New link sentText · Plain textNo row, code wording

A fresh link was sent to you recently. If it hasn't arrived, please check your spam folder or contact Hato Hone St John.

err_resendAlreadySentResend button showing · New link already sentText · Plain textNo row, code wording

We couldn't send a fresh link right now. Please contact Hato Hone St John for help.

err_resendFailedResend button showing · Resend failedText · Plain textNo row, code wording

Session ended

Session ended

p1_sessionEndedTitleAlways on this screenHeading · Plain textNo row, code wording

You can safely close this browser tab.

p1_sessionEndedBodyAlways on this screenText · Plain textNo row, code wording

Progress bar

Confirm Attendee

s1_confirmAttendeeStage labelMessage · Plain textNo row, code wording

Additional Details

s2_additionalDetailsStage labelMessage · Plain textNo row, code wording

Validate Identity

s3_validateIdentityStage labelMessage · Plain textNo row, code wording

Confirmed

s4_confirmedStage labelMessage · Plain textNo row, code wording

Loading screen

Screen reader text Loading your registration
load.loadingYourRegistration2Always on this screenScreen reader text · Plain textRow active

Loading your registration…

load.loadingYourRegistrationFirst 5 secondsText · Markup allowedRow active

Still loading your registration. This can take a moment — please don't refresh the page, as that uses up your link.

load_stillLoadingLoading takes over 5 secondsText · Markup allowedNo row, code wording

Any field

Please check this value.

form_checkThisValueA document field is wrongMessage · Plain textNo row, code wording

Not shown

Submit a help ticket

help_submitHelpTicketThe form no longer reads this keyNoneRow active

Ask us to help.

help_submitHelpTicketTitleThe form no longer reads this keyNoneRow active

Back

idCap.backThe form no longer reads this keyNoneRow active

Continue without NZQA Standards

idCap.continueWithoutNzqaRecognitionThe form no longer reads this keyNoneRow active

Finish your registration without NZQA Standards

idCap.finishYourRegistrationWithoutNzqaThe form no longer reads this keyNoneRow active

Place of birth

idEntry.placeOfBirthThe form no longer reads this keyNoneRow off, code wording

Back

idErr.backThe form no longer reads this keyNoneRow off, code wording

Retry the identity check

idErr.retryTheIdentityCheckThe form no longer reads this keyNoneRow off, code wording

Try again

idErr.tryAgainThe form no longer reads this keyNoneRow off, code wording

Correct my details

idFail.correctMyDetailsThe form no longer reads this keyNoneRow off, code wording

Go back and correct your details

idFail.goBackAndCorrectYourThe form no longer reads this keyNoneRow off, code wording

Try a different ID

idFail.tryADifferentIdThe form no longer reads this keyNoneRow off, code wording

Use another form of identification

idFail.useAnotherFormOfIdentificationThe form no longer reads this keyNoneRow off, code wording

Optional. We will only use this if we need to contact you about your course.

p2.optionalWeWillOnlyUseThe form no longer reads this keyNoneRow active

We could not find you in the NSN Database — please confirm your First Name, Last Name and Date of birth as they must match the NSN record exactly.

p2.weCouldNotFindYouThe form no longer reads this keyNoneRow active

We need a little more to confirm your record

p2_nsi_ambiguous_titleThe form no longer reads this keyNoneRow active

We want to make sure we identify the right record for you. Please try one of the following: If you know your NSN, entering it directly is the fastest and most accurate way to verify. Otherwise, add your middle name(s) if you have any and haven’t already entered them, and add any previous or maiden names you may have used.

p2_nsi_ambiguous_bodyThe form no longer reads this keyNoneRow active

Submit

p2_submitCaseButtonThe form no longer reads this keyNoneNo row, code wording

Reference guide for the SFReg project, not an official St John website.